EQUIPMENT REQUIREMENTS

• 1. Private Location (with door that closes)


• 2. A room free from ALL background noises (crying babies, barking dogs, people talking, TV, radio, etc.).

• 1. Intermediate to advanced PC proficiency and troubleshooting experience


• 2. Windows Based PC with Anti-Malware Security Software.
  - Mac/Apple systems are not compatible with ACD Direct platforms and programs.
  - Chromebooks do not provide full functionality necessary to run our programs and platforms


• 3. Minimum 2 GB RAM with Intel or AMD CPU 2GHz processor (or equivalent)


• 4. Google Chrome browser preferred.


• *Effective April 1, 2019, Windows 10 will be required as it is necessary to run the MAX integrated softphone.

Your internet connection must be private (no public networks) and password protected. ACD Direct may conduct a system scan to ensure compliance and data security.

• - High-speed access point with one of the following: a) Cable b) DSL c) FiOS
• - Minimum bandwidth requirements: 512K upload / 1.5Mbps download
• - Virtual Private Networks (VPNs) are NOT permitted when using ACDD Systems

• - You will not need a dedicated phone line. ACD Direct offers use of the MAX integrated (VoIP) Softphone provided to agents at no additional cost.


• - Computer headset with corded USB connection and noise cancelling (no Bluetooth)